Save and Resume Forms/Application in OmniScript

Enabling ‘Save and Resume’ functionality, the OmniScript can be paused and resumed without loss of filled data.  ‘Save and Resume’ functionality allows the users to pause the OmniScript and save it as links in an object record. Then, resume the OmniScript using the Saved link. Once the OmniScript is paused, the link to resume and […]

Require Permission to View Lookup Fields (Critical Update)

We have a scenario to assign the record owner to a Queue based on some criteria. The non-admin users are unable to view the value of the Owner field once the Owner field is updated with the Queue. We found the root cause for this issue. One of the features of the Spring 20 release (Require Permission to View Record Names in Lookup Fields (Critical Update) causes this issue.

Permission Set Groups

Permission set groups combine selected permission sets to provide all the permissions that users need for their roles.

What is Machine Learning

Machine learning is the study of algorithms that computers use to perform specific task without being explicitly programmed. Machine learning makes computers more like humans in terms of the ability to learn. This is one of the most exciting technologies actively used today in greater number of places than expected.

Skill based Routing

Salesforce introduced a flexible model called Skills-based routing. Earlier, it was only possible to use Queue-based routing; now, this is a new interesting enhancement in Salesforce Service Cloud available from Spring’18.

Quip

Quip is a smarter cloud-based collaboration platform. Quip combines spreadsheets, documents, checklists and chat with your live CRM data into one seamless experience where Teams can discuss, create and get work done faster from any device with communication and content combined in a new way.