From individual policies to Medicare beneficiaries all the way to large group contracts, people are looking for better engagement and ease of use from their healthcare insurance providers. Payer organizations in turn are struggling to meet this demand in large part due to legacy technologies that cannot scale or be easily modernized. It places a heavy burden on support staff and contact centers, where too many manual processes and disconnected applications negatively impact operational efficiency. It also frustrates beneficiaries who cannot find easy answers to quick questions.
Using Salesforce’s intelligent platform and apps like Salesforce Health Cloud, MuleSoft, and Vlocity, we have built a Shop and Enroll accelerator that can revolutionize the quality of care and self-empowerment that discerning shoppers are demanding today. This accelerator, which introduces an intuitive self-service shop and enrollment dashboard and automated workflows, lifts some of the burden away from contact centers and streamlines operations to reduce costs and maximize member engagement.
SHOP AND ENROLL ACCELERATOR OPTIONS
- Medicare enrollment
- Small Group
- Large Group
- Self-Service functionality for the full shop and enrollment cycle
- Knowledge Base for member research and policy comparison
- Dynamic, intuitive dashboards and step-by-step automated workflows
- Full integration and customization capability
- Compliance with current regulations and security needs
- Building block technology ensures that the Shop and Enroll accelerator meshes seamlessly with our other accelerators. Extend your reach and scale operations when you need it, where you need it.
BENEFITS AND ROI
- Greatly streamlines policy shopping and enrollment
- Brings clarity to complex information, making it easier for members to make informed decisions
- Lifts burden away from support teams
- Eliminates manual processes, improving operational efficiency
- Reduces costs through elimination of legacy technology, and overuse of third-party applications
- Empowers members to take greater accountability for their own health
Founded in 2012, MST Solutions is the largest independent Salesforce consulting partner in the American Southwest region. With Summit level status in the Salesforce ecosystem and a 5 out 5 Customer Satisfaction score, we’re service experts who take service to a whole new level. Through the framework of a proven effective Roadmap to Results, our team of Salesforce architects, developers, project managers, and administrators add our expertise to your team to craft agile, innovative solutions that answer your organization’s operational challenges today and grow as you grow.
MST SOLUTIONS HEALTH CARE ACCELERATORS
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