Licensing is one of the critical functions performed by government agencies to control activities or services performed by third-party providers. Government authorities typically control who can provide these services by verifying if they meet certain standards before allowing them to engage in activities that fall under the purview of licensing. Based on the jurisdiction of the provided services, licenses could be issued by the city, county, state, or federal governments.

Far too many government IT and digitization projects end up in failure, with many either delayed or canceled altogether because the budget was exacerbated. While it’s easy to look at these scenarios and point to poor technology, more often than not, it’s misalignment that starts at the procurement and needs definition stage. When this occurs, it influences the entire project and the outcomes.

Think about your own experiences with the brands and organizations you interact with. You’ve likely grown to expect some level of personalization, self-service, and the ability to access information or complete transactions on demand. And that expectation, perhaps once limited to more consumer-oriented experiences, has likely extended across all interactions –– whether it’s with an e-commerce brand or with a government agency.